FAQs

 

What types of products does Luxe Sanctuary offer?

Luxe Sanctuary specializes in a curated selection of stylish and functional home and personal accessories. Our offerings include innovative items such as aroma diffusers and USB rechargeable neck fans, designed to enhance both comfort and aesthetics in your daily life.

How can I return an item?

To initiate a return, you must contact us within 30 days of receiving your item. The product must be in its original condition, unworn or unused, with tags attached and in its original packaging. You will need to provide proof of purchase to complete the return process.

What is the refund policy?

Refunds are processed within 10 business days after we receive and inspect your returned item. If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific product, please contact us for clarification.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. We strive to process and ship orders as quickly as possible to ensure timely delivery.

Can I exchange an item?

Exchanges are not directly processed. The most efficient way to obtain a different item is to return the original product and, once the return is accepted, place a new order for the desired item.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly, ensuring you receive a satisfactory solution.

Is there a cooling-off period for EU customers?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in its original condition, unworn or unused, with tags attached and in its original packaging.

How can I contact Luxe Sanctuary for further inquiries?

You can reach us via email at kkrieger.shane@yahoo.com or by phone at the provided contact number. We are here to assist you with any questions or concerns you may have.